The UPS Store

nuwenosm c 6 months ago

Most reviews seem to focus on negative experiences, but this store has always given me friendly, positive vibes. I am a customer at this store for 5+ years, and I didn’t find any difficulties. I think people need to acknowledge more about the waiting line in customer service. You are a customer, not a King/Queen, so please be patient. Even though the lines get extremely long on weekends, the employees are consistently kind and welcoming. Be nice to others please KAREN

2.5 Square Miles FlimTvMusic 3 months ago

The lady carol was very helpful and her expertise and skill set was amazing hardworking and kind and caring to her job positioning great 10 star service for ups because of workers like carol

Sri Vedula 7 months ago

The staff except the blue eyed employee “she is very nice” are very arrogant-especially the new girl who thinks she talks sweet and nice, but it’s actually the opposite. She has a lot of attitude, and I’m not sure how “these people” are getting hired. The other lady who wears glasses is the second arrogant person. They treat customers like they’re dumb and humiliate them in front of others by saying things like, “You need to pay attention to what you’re doing,” and, “If you don’t know how to handle a kiosk, don’t use it and don’t make others wait.” They clearly need to learn how to talk to people. Maybe they were never taught basic manners or how to speak professionally when working in customer service. First of all, there was no one waiting behind me. When I realized I needed tape for my box, I canceled my process, stepped aside, and let the person behind me go ahead. I walked up to the new girl and explained that I needed tape for the box. She said they charge for it, and I said okay. Then she started humiliating me in front of other customers, saying the things I mentioned above. Such idiotic behavior from a UPS employee. Today, I was relieved that I wouldn’t have to deal with that toxic new girl and felt happy when I saw the regular ladies I usually talk to. But this time, another lady with glasses asked me to take the items out of the box because they needed to go into a bag. Instead of explaining that politely, she humiliated me in front of another customer with an annoyed expression and said, “You need to pay attention to what you’re doing so you don’t make mistakes like this.” I felt very upset and sad because I was paying attention and reading the instructions. My only mistake was not repacking the items separately into the bag. Instead of communicating that nicely, she was harsh. I told her not to talk to me that way, and she said, “Sorry if I hurt you.” Of course she hurt me-she talked to me in an annoying and condescending tone in front of others. I really wish impatient employees like this were held accountable and not allowed to ruin customers’ days.

michelle nguyen 8 months ago

I went to the UPS Store today and was helped by a lady named Carol, who was very kind, helpful, and professional. She made my visit a lot easier, and I really appreciated her great customer service. However, I was very disappointed with the young female manager (I didn’t catch her name). She was being rude and unprofessional—both toward customers and her own team. Her behavior created a very uncomfortable atmosphere, which is unacceptable, especially for someone in a management role. I hope this issue is addressed, because employees like Carol deserve better leadership, and customers deserve to be treated with respect.

Sue Escobar 9 months ago

My favorite store doing business with! Carol is so helpful as all of the associates are! They are professional and take care of so many issues at once!