The UPS Store

claudia castro 5 months ago

I sent an envelope to North Carolina that contained a passport around mid-2025. I closely tracked the package, and according to the tracking information, it was lost in the UPS Richmond facility. I followed every step as instructed, both at the store and with the customer center. They always told me they would update me about what happened, but a long time has passed and I never received any response, despite going several times to the Georgetown store and calling the customer center repeatedly. I will no longer use your services and will switch to other shipping companies, not only because of the lost package but also because of the poor customer service and lack of proper follow-up from UPS. TN 1z216E49031960155. As I wrote before, I did everything they told me; what you’re telling me, I did that from the start.

Chelsea Tobin a month ago

Had a great experience today — the staffer that helped me (a libra millennial queen 👑⚖️) was friendly and professional, and super efficient. Thank you for making a lunch break work errand so easy and enjoyable!

Roya Jennings 5 months ago

I had a very disappointing experience at this UPS retail location due to the unprofessional behavior of the staff. The two young ladies working the morning shift 1/9/26 11:00am were unnecessarily rude and disrespectful, which made a simple visit uncomfortable and frustrating. After reading other reviews, it’s clear this is not an isolated experience. Many customers have mentioned similar issues with attitude and poor communication, and unfortunately, my visit confirmed that pattern. The issue wasn’t the service itself, but the lack of basic customer courtesy and professionalism. When employees represent a well-known company like UPS, their behavior reflects directly on the brand, and this location is falling short. This store could greatly benefit from improved customer service training. Until then, I would not recommend this location and will be taking my business elsewhere.

Roya Jennings 5 months ago

Hello, Michael Phillips Thank you for your response. I am writing to correct several statements, as your summary does not accurately reflect what occurred during my visit. I arrived approximately 11 minutes after my scheduled appointment. I double parked because there were no available parking spaces on the street at that time. I came inside immediately to let staff know I had arrived and to ask whether it was acceptable for me to step back outside and wait for a parking spot before beginning the appointment. When I approached the counter, the associate was assisting another customer. I waited until that interaction was completed. Once addressed, I stated that I was there for fingerprinting and acknowledged that I was a few minutes late. I asked whether there was still time to complete my appointment and was told that it was not an issue and that I could still be seen. At that point, I attempted to ask one clarifying question: whether it would be okay for me to go back outside and properly park my car by waiting for an available spot, since I was told there was no urgency. Each time I attempted to ask this question, I was interrupted and repeatedly told to go to the computer, without my question being answered. Another associate came from behind the desk and walked toward the computer area. It was not explained to me that she was assisting me. I continued attempting to ask my question and was again interrupted. When I was finally told that I would be assisted at the computer, I stated that I would proceed with the fingerprinting and remain inside, leaving my car as it was. Throughout this interaction, the tone used toward me was abrupt and dismissive. Despite this, I did not raise my voice or make any comment at that time, as my priority was simply to complete the fingerprinting. During the fingerprinting process, I asked routine questions, as this was my first time being fingerprinted, including where to locate the barcode and confirming identification requirements. I was again spoken to in a sharp and impatient manner. At the final step, I was instructed to “sign the computer.” There were multiple devices directly in front of me, including a signature pad and other equipment. When I reached for the signature pad, the associate raised her voice and stated “the computer screen.” At that point, I addressed the situation by asking why there was so much attitude during the interaction. I was told there was no attitude, which I disagreed with, stating that the communication had been rude from the beginning of our interaction. I then ended the exchange by saying “have a blessed day.” After this, comments were exchanged between the two associates, accompanied by laughter, which I found unprofessional. To be clear, my concern is not about parking, arrival time, or procedure. It is about communication, tone, and professionalism. At no point did I decline assistance. At no point did I refuse service. I asked reasonable clarifying questions and was repeatedly interrupted, spoken over, and ultimately spoken to in a raised voice. Your response places responsibility solely on me, which does not accurately reflect what occurred. Regardless of arrival time, customers should be allowed to finish their sentences, ask clarifying questions, and be spoken to respectfully. I am providing this clarification so the record accurately reflects my experience. Also I want to clarify that I did not refuse service. If I had refused service, my fingerprints would not have been completed and I would not have been told that a confirmation email would be sent. The service was completed in full. My concern has always been about communication and tone, not parking or timing. When feedback is responded to inaccurately or without full honesty, it becomes part of the larger issue. That lack of accountability helps explain why these interactions continue to happen and why the establishment operates the way it does. I’ve clarified what actually occurred so the record reflects the truth. I will not be engaging further.

Kate Barth 3 months ago

I had an extremely unpleasant and unprofessional experience with the notary at this UPS location. My husband and I (and 3-week-old baby) stopped in to have several documents notarized. The notary informed us that they would be unable to attest to our signatures on the one Spanish-language document. We found this a bit strange as we'd never had any issues getting Spanish-language documents notarized before--but fair enough, I guess. I politely pressed the notary for a bit more information about the issue so that I could find another suitable notary. (Specifically, I asked whether we merely needed a notary who could attest to the authenticity of our signatures, or whether we needed one who could attest to the authenticity of the document's contents--in which case, we'd more onerously have to find a notary authorized by the Embassy that issued the document). The UPS notary became pretty rude when I asked for information (even after I assured them I was not trying to pressure them to sign the document), refused the answer the question and announced that they no longer felt comfortable notarizing ANY of the documents we brought in. This total refusal of service felt like a petty and vindictive response to being asked for additional information. The other staff and customers seemed to realize that the notary was acting extremely unprofessionally; another staff member quickly stepped in and offered to notarize our documents for us, while other customers began giving us helpful advice on where else in the neighborhood we could go. We ended up walking a few blocks to another notary who notarized our document without any fuss. I certainly recommend that anyone looking for a notary in the neighborhood go elsewhere!