The UPS Store

Alfredo Lara Camejo 4 months ago

This UPS is awful. They treat people with such sarcasm and don't help anyone. I came to make a shipment and all I got was rude treatment from this woman. It's disrespectful; they should fire her and give her a course in customer service and basic basic manners.

Timothy Arroyo a month ago

Charging $3.50 to print a label and refusing to accept a damage packet that they delivered damaged to my resident so when I returned the package completely closed and unboxed she refuse to to accept it and refused to tape up the small area ! She said it's a liability and that UPS cannot be held responsible if damaged or lost item upon returning.. she said if I wanted to buy tape she will accept the return package... but she stated I cannot use the tape she had in her hand...pure corporate gauging take back your buying power use other alternatives private courier delivery services..

Fide_Confíe a month ago

I paid this location to ship a cell phone through UPS, and the package was marked as delivered but never received. I provided the receipt and tracking information, but the store refused to help initiate an investigation or claim, repeatedly sending me in circles between the store and UPS customer service. Extremely frustrating experience and very poor customer support. Customers should not be left alone after paying for a shipping service and losing a package.

Patima Junchera 6 months ago

Today, at around 4:00 PM, I went to the UPS Store at 8870 N Himes Ave, Tampa, FL 33614 to return a package. At the left-side counter (from the customer’s perspective), there was a white male employee with blonde hair working. I was standing in line, and when it was my turn, that counter became available. The employee shouted, “Amazon returns over here.” Since the other counter did not yet have anyone available, I told him that my return was not from Amazon. I said this because I understood that the counter might handle multiple types of services. However, the employee responded in a rude and sarcastic manner and said, “Then is that Amazon?” with an expression that made me feel embarrassed and disrespected. It made me feel very uncomfortable and I believe this behavior is highly inappropriate for someone in customer service. In addition to that, I saw the same employee throwing returned packages from other customers across the room into a pile, which I do not understand why he chose to do in front of many customers. This behavior was unprofessional, disrespectful, and could potentially damage customers’ packages. I am not sure if anyone else has reported this, but based on my experience today, it made me not want to visit this UPS location again, especially when compared to other branches that provide much better service. I would like to kindly ask the store manager to review this incident and take appropriate action, as I believe customers should not be treated this way. Thank you.

Debbie Waters 4 months ago

Folks, they keep the worse employee's and let the good, dependable ones go. The manager really needs to handle her stress better and deal with matters as they arise. Not the reputation you think of when you think UPS.