The UPS Store

L B 8 months ago

Thomas is great. Very nice, funny, super helpful, and went above and beyond to help me with a last minute shipment I had to make. I also had to call a couple times before I went down there and he picked up the phone right away, so other people’s issues must just depend on the day.

LaQuan Daniel a year ago

Just so you are aware. This is a so called specialized ups store inside of a marriott hotel. Be prepared to pay extremely higher so called handling fees compared to any other location in the immediate area if you are shipping to this address. I would highly recommend steering away from shipping to this location if you don’t want to pay astronomical additional fees for something you can take to any other store and handle yourself. $123 handling fee after pleading my case of not knowing about this “specialized ups location” with Mr. Thomas who was super rude from the start. He reduced it to $100. 505 water st

Ela Londono 10 months ago

Calls go straight to voicemail each time. And the mail box is full. Tried different times and different days. Same thing. Ended up contacting another location eventually even though it was a little further. Well worth the change

Lisa C. 3 years ago

I just had one of the most fabulous customer service experience in a long time. Thank you, LEO! In the crush of, what probably feels like chaos as Ian chugs towards Tampa, Leo was kind, patient, understanding and went above and beyond helping me locate and ship my packages back safely. He gets an A+ and I won't forget how well I was treated. Very appreciated.

Cari Moisan 4 years ago

Leonardo (the asst mgr) was AMAZING. He jumped on an urgent last minute order and hand delivered it to the hotel! Fantastic quality work, very fast service, and one of the best customer service experiences I've had in a while. If I do more business in Tampa, I'll be sure to use his store.