The UPS Store

Beatriz Valdés Camejo 4 months ago

I had an excellent experience at The UPS Store today, Monday 3/02 around 3:30 PM. Lashawn went above and beyond to help me resolve some shipping issues I was having for my business. She was patient, knowledgeable, and extremely professional throughout the entire process. What could have been a stressful situation turned into a smooth and efficient experience because of her attention to detail and willingness to help. She took the time to explain everything clearly and made sure my shipment was handled correctly. Outstanding customer service like this truly makes a difference. Thank you, Lashawn, for your professionalism and support — it is greatly appreciated!

Michael Weber 5 months ago

Yesterday we went to this location for a notarization (appt recommended) and some help with labels for a return send condition. Heather did a fantastic job of getting that completed for us. Another reviewer said they get a lot of traffic and we saw the first hand for around an hour. She handled it all quite well. It should be noted that their system has conflicts with field inputs on certain addresses. This is something the store owner should look into. Just because an address has a Box number without a street address does not mean it is a PO Box. Government entities are an example of this type of address. Manual inputs should be allowed without the system self-correcting or the system should be well aware that these address are legitimate. We tried to have it labeled directly off the county document that we had to send out and the labeling system was too rigid. Anyways I highly recommend this location. May want to staff more than one associate working on a Friday. I get that is added payroll but it looks like it would be justified as A LOT of Amazon returns come through there.

Carlie Cannon 3 months ago

If I could give 0 stars I would. They gave me the correct tracking # but sent the wrong package to my mother in law. This was customized birthday presents that were engraved and I spent a lot of time making and packing her gift. They won’t answer any calls and I am out of the country not able to go into the store. Beyond frustrating.

Jessica Stine 3 months ago

I called the store in advance to ask if I could ship a package to the store for pick up later. The gentleman on the phone was very clear that this was possible and it would only cost me five maximum $10 to pick up my item. When I went to pick up my item, they decided it would cost me $25 and would not give me the package for anything less than that. I spoke with Patti the store manager she would not budge on that even though I was clearly told five to $10. I would very much avoid the store in the future It is not a good business practice at all to tell someone a price and then increase it without any flexibility or forewarning.

Susanna Keating 9 months ago

amazing customer service, and quick service too! Even with a line to the door, they will say hello, and do their best to get to you asap. Victoria especially is in there with a friendly face, and a helpful hand. Cannot recommend enough!!