The UPS Store

Dan Ward 4 months ago

I went in on a busy Saturday 2/28 with only one employee who was very helpful. I had multiple packages to send and needed additional packaging and employee 110282 per my receipt was excellent. High quality service while going above and beyond. I was also impressed with how he handled my needs and the other customers without disrupting any flows or causing delays.

Catherine 3 weeks ago

Tasha was absolutely phenomenal. I came in needing items packed and shipped, and she went above and beyond to make sure everything was boxed securely and professionally. She was knowledgeable, patient, incredibly kind, and took the time to answer all of my questions without making me feel rushed. Customer service like hers is rare these days. She turned what could have been a stressful errand into an easy and pleasant experience. If you’re visiting this UPS Store, do yourself a favor and ask for Tasha.

amy c. 5 months ago

Do not patronize this business. Recently, a bunch of my neighbors were outside talking. I decided to join in. The topic? UPS! We all shared our horrible encounters at this location and how rude the staff are to their customers. Do not go to this UPS if you want to ask a question, have an issue, or even need to drop something off. I, personally have had rude encounters with Miya, I believe is the manager. My neighbors and I talked about seeing the staff fight with customers. One time a woman was outside on the street crying and told me she called the police because she had an awful heated encounter with Maya. Another neighbor saw a worker fighting with a customer at the front desk. A local business owner told us about how a worker cursed at her and conversations with the owner went nowhere. There are simply too many good businesses to spend your revenue and time. This one does not deserve patronage. We also noticed all the bad reviews get buried by new fake ones. Maybe this Ups should spend more time on developing good relations in the neighborhood then hiring unprofessional staff and trying to boost them up with fake reviews and letting them treat customers so poorly. I will take my business elsewhere.

Vernie 3 months ago

A DIFFERENCE BETWEEN DAY AND NIGHT I don’t know what happened but there’s a definite shift in service with the new staff. The previous staff was personable, pleasant and professional. They catered to the customers and definitely made them feel seen. They went above and beyond. This new staff?!? You feel like they don’t even want to be there and you can feel it. And the service is sub par. I don’t know what’s going on with management, but please, please, please get it together!

Mike Cunningham a month ago

This is by far the worst UPS store I have ever been to. The employees could not be any worse. Absolutely zero customer service. Screaming from the “manager” in the back listening to her cell phone on full volume and zero willingness to help with anything beyond scanning a prepaid label and haphazardly throwing it in a bin.