The UPS Store

Guadalupe Arbeláez Uribe a month ago

I used this UPS Store to ship all of my belongings from Oakland, CA to North Carolina (Relocation) including suitcases, plastic containers, and boxes. At the time of drop-off, VK and Luna were very friendly and even recommended that I purchase additional insurance due to the value of my items, which I did. However, when my shipment arrived, several items inside my suitcases were broken. Some of the suitcases themselves were also damaged, and I discovered that during transit they had been repacked into boxes. Unfortunately, this resulted in some of my belongings going missing. When I contacted the store, they offered to file claims on my behalf, saying they had experience with the process. I trusted them to handle it properly. It has now been over four months, and more than three claims have been filed, yet all of them have been denied. The store has not taken responsibility for the damage or the lost items. On top of that, communication has been extremely poor. I receive no updates unless I call them myself, and there has been no proactive follow-up from their side. VK who is the store manager hasn't sent me any email, and Luna, who is the person that has been (if I can say that) handling my claims, hasn't been responsive at all. I paid thousands of dollars for shipping and several hundred more for insurance, expecting my belongings to arrive safely and to be covered in case of issues. Instead, I received damaged items, lost property, and no meaningful support. This has been a very disappointing experience, and I would not recommend this location if you expect reliable customer service.

Bill Swartz a month ago

The clerk was both friendly and very efficient. The store was large, clean, organized, and a pleasure to be inside. I got my product shipped very easily at a reasonable price. All in all, a great experience.

Rex Bonomelli 2 months ago

Bought a painting at a nearby auction house and the people at this UPS store took extremely good care of picking up, wrapping, and shipping it to me. Many thanks to Sam and Luna for the worry-free experience and extremely professional service!

Julia Hsieh 5 months ago

Why write a review for a faceless corporate entity like UPS? Because this UPS store is the opposite of all that. Knowledgeable and personable staff that upholds a high level of customer service and polite decency even when the place is jam-packed. This location is superbly managed and simply the best UPS store I've ever been to.

zelma lewis 5 months ago

Hello, I just brought a 40+ lb load of large and small family albums, etc to the UPS store at 5627 Telegraph Ave in Oakland to be mailed. Owner V.K. Chopra waited on me. He is so nice, professional, competent, and explained Everything. The store is convenient to me, and is clean with adequate parking. This was my first experience mailing anything of this size and V.K. made it a quick and pleasant one. Thank you, V. K.