The UPS Store

Sarah Postyn 3 months ago

I am beyond frustrated and disgusted with the UPS notary office in Montclair.  Their "service" —or lack thereof—provided by the notary at the UPS location cost me time, money, and stress. I needed a sworn statement notarized. After paying for the service, the document was rejected not once, but three separate times by the city agency because the notary's official seal was so illegible that it would not scan properly. As one would expect, the agency requires a clear, scannable image of the seal and notary number, and what I received was a complete, professional failure. Upon the third rejection, I returned to the store and explained the situation to the notary, asking her if she could redo the stamp and signature so that the document would be accepted. Her response was appalling: she refused to correct her mistake saying she had no other stamp or ink.  She made no offer to even look at the document or assist.  When I asked for a refund for the invalid service I paid for, she refused that as well, maintaining that "she did nothing wrong." This is not only incompetent but completely unethical. A notary's primary duty is to provide a valid, accepted seal. When their work fails and they refuse to remedy the situation or provide a refund, it shows a profound lack of professionalism and contempt for the customer. If you need to submit a scanned notarized signature, I highly recommend that you to go elsewhere. This notary's stamp is, for all intents and purposes, useless, and she will waste your time, cost you money, and then refuse to take responsibility. AVOID!

Tai C. a month ago

This place has the worse customer service. The employees are very rude, condescending, and the attitudes are very unprofessional. I understand doing this type of work can be difficult. But if you start an interaction with a customer as being rude, you can't expect anything less than the customer, returning the same energy back to you. I try to do everything I can to avoid having to deal with the employees at this location. Whenever I have to pick up package, I dread asking the representatives to grab my packages for me. Wish the owner would mandate his or her employees to complete a customer service training as well as a training on how to talk to customers with professionalism and courtesy. Hopefully the service gets better at this location or else I will take my yearly mailbox fees to a different location. To the owner... thank you for the response. But I will not be contacting you in regards to this interaction, in the past unfavorable interactions I have had at your location. Looking through the reviews here it is very evident that there is something going on with the employees at your location. Instead of continuing to ask people to contact you for you to make the situation right, try working with your employees to change their attitudes to make the situation right or better for customers, So that you can start getting good reviews and stop having to correct unchanged behavior. The way the business should be run comes directly from the owner. Seems as if you have been allowing this behavior to go on for a while now. I can only see this causing your business to suffer in the long run. UPDATE So I went into this location to once again pick up packages. And once again customer service was horrible. I was ATTEMPTING to hand the package slips to the rep and he got an attitude with me because did not stop to hand them to him I instead was walking and attempting to hand them to him. He got an attitude and started to become condescending. I can not understand for the life of me why all three of the reps were on the packaging side and not ONE rep was on the mailbox side. And then when a rep is needed for the mailbox side that rep gets an attitude because a CUSTOMER is walking and trying to hand him the package slips, refuses to hand packages to customer and then refuses to give his name when asked. So I contacted the email that the "Owner" who is actually the manager, responded to my previous post and asked me to do and this is HER response.... Hello Tai, This the manager of the store. I reviewed the situation with my employee. He was simply following required package pickup procedures by asking for the pickup slip before retrieving your package from the back. Any delay or confusion was completely unintentional, and I apologize if the process came across as unprofessional. However, I would like you to understand that our UPS Store location operates differently than most locations and has two separate service sides. Customers picking up packages are required to wait for an employee to assist them on the package pickup side. Myself and my other employee also witnessed the interaction. We deserve to be treated respectfully while assisting customers, and in this case, he was acting appropriately. This email will also be reviewed by the owner, and it will be at his discretion whether he would like to contact you directly regarding this matter. Thank you, So they deserve to be treated respectfully but are not required to treat customers with half the respect or common courtesy they expect to be given? Double standard much? If you can avoid this location DO SO AT ALL COST. Not worth the stress headache rude or condescending behaviors of the staff. Like I said earlier, starts with management. If management is unprofessional and rude then the employees will follow suite.

Milo Toor 6 months ago

If you have a prepaid shipping label, print it out at home, they will charge you several dollars for a single sheet of paper. Incredibly, the bulk of the charge is for sending the email, not the print job. Price gouging plain and simple.

Michael Oda 7 months ago

I feel some of the staff are unprofessional and rude. I’ve never had so many negative experiences at a UPS location. Hopefully they swap out the problem staff since this is the closest location to me.

Michael Greenberg 9 months ago

I’ve been coming here for years and have never had a bad experience. It must be hard to run a business like this, but the team here does a good job. The shipping and returns staff are friendly, efficient, and have even used the notary service a few times.