The UPS Store

Angelic Santa Cruz 9 months ago

The customer service associate who helped me with a question about shipping a letter to a family member visiting another state with no physical address was very informed and was quick thinking and was able to get my question answered and allowed me to utilize my time frame very efficiently. I was able to complete an Hold for pick up shipment to an out of state location for a small storage fee. I was really glad to have such a positive and efficient experience with my shipping request.

Sena Lee 3 months ago

Honestly I cannot thank enough. At first we were turned down due to such an urgent request - but Cory made it possible and even if we had so many needs, he was able to meet all those requirements. I was super stressed and had a snappy tone but Cory was so understanding and even tried to comfort me. I really really appreciate all your help. Thank you.

Kylie Phillips 6 months ago

Cory was so helpful, kind, and polite. I did not have to lift a finger. Excellent customer service, I will definitely be back! Please recognize his stellar effort and work ethic! Thank you.

Gabriel Williams 8 months ago

Magnificent establishment! Very friendly staff and practically no wait in line. we'll definitely come here for all my shipping needs! I wasn't able to take a picture whilst at the store, however here is a pic of Peabody with a Nickelback shirt... enjoy.

Erin Gallegos 6 months ago

I had a large return yesterday.when I was trying to unload the box broke. I went in the store first to see if a dolly was available for use. It was covered with packages but no one was utilizing it. So I stood in line waiting to borrow the tape. I was going to tape the box and drag it in. I was told that I couldn’t take the tape outside. Like I would steal their tape. They suggested I can use the dolly. I was not about to touch some strangers packages that shouldn’t be just sitting there waiting to be shipped out. The he suggests that I go wait outside so they can help the other two people left in line. The guy said he’d bring. The tape out. Tape the box and carry it in for me. I say thank you and go wait outside. The line gets longer and longer and I’m outside for about 20 minutes. They totally forgot about me. So I drag the box in and it’s literally falling apart at this point. I am embarrassed and super upset at this point. Not one person offered to help as I was struggling. Then the employee looks at me and ask who is next in line he proceeds to tell me that he would take the box for free but next time they won’t do that and I told him the box was not this broken, but it is because they forgot about me. The employee that told me to go wait outside that he was waiting for me to come back and tell him I was ready instead of just saying I’m sorry I forgot about you. They were completely unprofessional and rude and I was mortified. Will not be going back to this location!