The UPS Store

Gordy Johnson 2 months ago

I had to get some blueprints printed last minute. I called the store like 30 minutes before they were gonna close. David said come on in. We’ll get it done for you. He stayed late. Did a great job and super cool so thanks to David H and the rest of the crew for helping me get the job done highly recommend.

Stacy Garland 3 months ago

Consistently Rushed & Made to Feel Unwelcome This has happened multiple times with multiple employees at this location — I am rushed out the door if I arrive a few minutes before closing. My work schedule usually does not allow me to get there any earlier. When I used to work in retail (in multiple industries), store policies were to finish helping customers down to the last minute walk ins, and to plan to stay a bit later than close time for best customer service practices. Yes, we made announcements that we were closing, but for awareness, not to make clients feel rushed and devalued. I finally said something to the employee that rushed me out the door last time I was there. Instead of de-escalating the situation like a professional, he made it worse. His argument was that they wanted to get home to their families — so do I. I'm not running errands for fun. I'm a working person trying to get things done within the limited time I have. I shouldn't have to explain the situation of my busy schedule to employees in the 1st place. They stayed open an extra 8 minutes for me. Is eight minutes really so unreasonable? Would have been even less time if the employee had been trained to de-escalate customer concerns. Customers should never be made to feel like a burden. Lock the door @closing time to prevent other customers from coming in, finish up with the last customers, & then let them out. Employees not helping last customers are finishing up closing tasks anyways. I won’t be returning to this location. The next closest store is 15 minutes away, meaning I now have to sacrifice 30 minutes of drive time I simply don't have — time that was taken from me because of one employee's unprofessional behavior and poor customer service. I contacted UPS corporate to file a formal complaint and am awaiting follow-up. I sincerely hope this is addressed, because no customer deserves to be treated this way.

Sarah 5 months ago

David, Julian, and AJ were INCREDIBLE. I run a small e-commerce business and often have to share the large shipments from UPS stores All over the country - This is my new favorite UPS store. Stellar! Thanks yall!

Serena Stafford 4 months ago

Mariah was so helpful in getting my save the dates and pre-addressed envelopes printed. She turned my order around in under 24 hours, worked me with on font styles, and made the whole process so easy seamless. I'm so happy with the customer service and the quality of products I experienced at this store!

Nick Ballou a month ago

This store location is always busy, and despite that Damon and Julian in particular do a fantastic job of keeping things moving, helping customers, and being a joy to work with. I can't say enough good things about the both of them, as they're wonderfully helpful and make shipping packages a breeze.