The UPS Store

Jennifer 5 months ago

I want to take a moment to highlight the positives about this location before jumping into areas for improvement. Pros: Friendly and personable staff. Probably understaffed, but they perform well given their resources. My concern: It would be great moving forward for customers to understand exactly how in-store equipment works rather than relying on uncertain verbal instructions. I came in with a big project, needing to scan over 500 pages for an archival project. The associate was kind and went above and beyond to help get me set up for scanning. The initial instructions given allowed me to work through my scans, which took a little over three hours. Unfortunately, that turned out to be a waste of three hours when it was revealed the scanner has a limitation when scanning a large load. None of my scans transferred over due to what I was told is a limitation with the in-store scanner. I was refunded, and it would save a lot of time to ensure there are clear, accurate instructions for customers wanting to utilize the in-store equipment.

Alicia Lomahaitewa 2 months ago

The employees are rude every time I walk in there to return packages they give me a dirty look like they don't want to work. One of the clerks refused my packages and told me she wouldn't take my package because the driver wouldn't take it, both packages were taped together when they were delivered to my house by UPS and I returned it in the same condition and she refused it saying the driver will not take it if it is taped, however they'll deliver it that way but won't pick it up, that is very contradicting, this inconvenience of their employees costed me a return, since I had to separate both packages from not being taped, the company I returned it to is saying they didn't receive both packages therefore I did not get my refund for my return so thank you UPS FOR BEING INCONSIDERATE TO YOUR CUSTOMERS, AT LEAST USPS DOES NOT REFUSE PACKAGES I BEEN A CUSTOMER WITH UPS FOR OVER 10 YEARS AND HAVE NEVER BEEN TOLD THAT UNTIL I WENT TO THIS LOCATION, I WILL BE TAKING MY BUSINESS TO USPS BECAUSE THEY DONT COMPLAIN ABOUT DOING THEIR JOB AND THEYRE HAPPY TO HELP THEIR CUSTOMERS

Jose Luis Dominguez a month ago

The Clerk- Laura was very helpful, efficient, even when there a long line of customers. She dealt with the rush of customers very well! Great customer service! With a smile.

AyahTollaFlyaRolla 3 months ago

Excellent In person, customer service. I was at the store yesterday and Tracy was very kind to me. She could see that I was struggling in my day and I just needed a little help and she provided it with no issue at all. Plus a few kind words.

Bob Sutton 5 months ago

ZERO STARS, WORST UPS IN ALBUQUERQUE!!! Went to get a notary, Launa was wonderful, very nice helpful when I needed this done quickly after waiting in line for 15 minutes. The store was completely packed, there was an older bald gentleman in the back on his phone ignoring the customers, despite being asked to help. I don’t know why he was even there. Never going back, but again thank you launa.