The UPS Store

Adelia Nuñez 8 months ago

I came in to return an Amazon package and had a really disappointing experience with a staff member named Jeanine. I had already used the self-service station to print my label and attach it to my box, but when she called me up, she immediately had an attitude. She told me I needed to tape my own package shut or it would cost me $5 for her to put a single strip of tape across my Amazon box even though I watched another clerk taping up other customers’ boxes without hesitation or charge. I was forced to buy an entire roll just to complete my return. I'm not sure if charging customers to tape their package is a normal thing but this is the first time I've ever had to worry about taping my own package. I totally understand if a lot of tape was needed but it was not. She also didnt confirm that my package had the label. She had me take my package to the other side and place it against the wall instead of her doing it. While I was there, another customer had a similar experience. He needed a small piece of Scotch tape for his envelope, and Jeanine told him he’d need to buy his own tape or pay to use theirs. Thankfully, the other employee who was actually kind and helpful stepped in and lent him some tape so he could finish his shipment. It’s really disappointing to see such inconsistent and unhelpful service from one employee when others are doing their best to make things easier for customers.

Sam Gablehouse 3 weeks ago

I really wish they wouldn't let other customers cut in line. I had waited over 15minutes with many other customers when a woman walked through the door and up to the counter, cutting the entire line which wrapped around to the door. She did not have a prepaid package nor was she there for an appointment.

Style G 3 months ago

shout out Yvette for holding it down!!! came in today 4/3/26 at 3pm line out the door never seen ups store so poppin’. Yvette was the only person helping the line even though there was more employees in the back. a male employee left right in the middle of this huge rush and she got sass from the younger girl who came out from the back. just wanted Yvette to know her hard work is seen and very much appreciated:)

Donna Briggs 2 months ago

I was at Store#0751 in Albuquerque. I received Stellar customer service - I was treated with patience and kindness when there was an issue with a return. I was given solutions that worked perfectly. Everyone was extremely helpful and it was appreciated.

Mary Dean Lesher 9 months ago

This UPS store is frequently very busy. It is most likely because the service is excellent. Clerks are kind, helpful, patient, and efficient. The management manages to keep staff well-trained, and they seem to have enough staff to keep the line moving.