The UPS Store

victoria rodriguez 3 months ago

This is a hard one because I got amazing service from Matthew although Sabrina was very rude to Matthew in front of me. You could obviously tell he’s still learning or had some questions. Matthew was very happy to get guidance from her although I think maybe somebody should talk to her and let her know that everybody needs to learn somehow someway and maybe she should have some patience if she’s gonna be a trainer or somebody in management give lots of kudos to Matthew. He was doing great

Brendan Washington 4 months ago

Extremely rude. Was in the store on 2/28 at 5:53 PM needing to get some expensive fragile items packed so that I could transport them home to Seattle on a flight. The two young women there informed me that they would not be able to accept the items due to it being close to closing time, which is completely understandable. My issue is not getting no for an answer, it is the rude and unprofessional way in which the young woman in charge communicated with me as if she was annoyed and maybe even angered by my being there. I am needing to ship these items due to a death in the family that occurred just a few hours ago, The rudeness encountered was unacceptable in any event but I wonder if these employees ever stop to consider what their customers may be going through. This was a huge disappointment and I intend to make sure the franchise owner and UPS corporate gets feedback regarding how people are operating their business on their behalf.

Joanie Adams 3 months ago

Before I moved about a year ago I brought a small box to them. I think this young guy was a California transplant. He for some reason took a dislike to my box which was well within their set parameters flipped it over on its head in a huff while I’m hearing ceramic cups which I had carefully wrapped breaking to pieces. At that time I was under great stress which means it took everything I had to keep from dragging his skinny neck across the counter. He was SO incredibly RUDE to me it was unjustifiable! If he’s still there you’ve been warned. He’s a total jerk.

Liliana S. 6 months ago

I usually like going here. It is fast, easy, and reliable. Today I went in to ship some gifts to my family and Larry was very rude. I’ve never had any customer service issues, except for this one experience unfortunately. Dominic was very helpful the last time I went in, so I still recommend this location. I don’t know what had Larry in such a bad mood, but I hope his day gets better.

Scott Brown a month ago

The ease of sending a package. That QR code thing makes shipping a breeze. Also, the people..... The people are knowledgeable and friendly, which goes a long way in my book.